RETURN AND REFUND POLICY

We want every collector and customer to understand our return, refund, cancellation, and damaged-order policies before making a purchase.

Please review the applicable terms below before placing your order.

Original Artwork

Due to the unique, one-of-one nature of original artwork, all sales of original artwork are final, except where otherwise required by applicable law or where an item arrives materially damaged or an incorrect item is received.

Original artwork is not eligible for return or exchange because of a change of mind, preference, size, reasonable color variation, framing expectations, or other subjective considerations.

We make reasonable efforts to photograph and describe artwork accurately. However, colors, textures, surface details, scale, and other physical characteristics may appear differently in person than on a digital display.

Please review all available photographs, dimensions, mediums, and descriptions before purchasing.

Limited-Edition Fine Art Prints

Unless otherwise stated on the applicable product page, signed, numbered, embossed, personalized, artist-finished, or otherwise limited-edition fine art prints are final sale.

Because editions may contain hand-applied signatures, numbering, embossing, markings, or other artist-created elements, minor variations are expected and do not constitute defects.

This does not affect remedies available where an item arrives materially damaged or incorrect or where applicable law provides otherwise.

Apparel, Accessories & Other Merchandise

Eligible merchandise may be returned within 14 calendar days of delivery.

To qualify, merchandise must be unworn, unused, unwashed, unaltered, in its original condition, and returned with original tags and packaging where applicable.

Proof of purchase is required.

Products identified as Final Sale are not eligible for discretionary returns or exchanges except where required by applicable law.

Pre-Orders

A pre-order specifically identified as Final Sale at the time of purchase cannot be canceled, returned, or refunded except where required by applicable law or where the product arrives materially damaged or incorrect.

Please review estimated fulfillment information, sizing, product specifications, and other details before ordering.

Commissions & Custom Work

Commissioned artwork, personalized products, custom artwork, and made-to-order products are final sale unless otherwise provided in a separate written agreement or required by applicable law.

Commission projects may be subject to a separate agreement addressing deposits, payments, revisions, completion estimates, cancellations, delivery, and other project-specific terms.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives materially damaged or you receive an incorrect item, contact us through alejandromendiola.com as soon as reasonably possible.

Please provide:

• Your name and order number
• Photographs of the item
• Photographs of the shipping packaging
• Clear photographs of the damage or issue
• A brief description of what occurred

Please retain all original packaging while the claim is being reviewed.

We may request additional information reasonably necessary to evaluate the claim.

If an eligible item arrived materially damaged or incorrect, an appropriate remedy will be provided according to the circumstances and applicable law. This may include repair, replacement, exchange, store credit, or refund.

Because original artwork is unique, replacement of an original work may not be possible.

Return Shipping

For approved discretionary merchandise returns, the customer is responsible for return shipping unless the return resulted from our error, the item arrived materially damaged, or applicable law requires otherwise.

Original shipping charges are generally non-refundable for discretionary returns except where required by applicable law.

Do not send a return until return instructions have been provided.\

We recommend using a trackable shipping method for approved returns.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be returned to the original payment method.

Banks and payment providers may require additional processing time before funds appear in your account.

Cancellations

If you contact us shortly after placing an eligible order, we may be able to cancel it before fulfillment begins. Cancellation is not guaranteed.

Orders that have already entered production, been personalized, fulfilled, or shipped generally cannot be canceled.

Different cancellation terms may apply to originals, limited editions, pre-orders, commissions, and products expressly identified as Final Sale.

Consumer Rights

Nothing in this policy is intended to waive or limit any right or remedy that cannot lawfully be waived under applicable consumer-protection laws.

Where applicable law provides greater rights than this policy, applicable law controls.

Contact

For return, refund, cancellation, or damaged-order inquiries, please use the contact method available through:

alejandromendiola.com